Help
The fastest way to reach us. One person reads every message, so expect a reply within a few days rather than a bot.
support@theforklift.devThink a hand, crib, or pegging play was scored wrong? Send the cards, the starter, and what the app gave you.
Report by emailRead what PegPerfect collects, or delete your account and data.
Privacy policyFrequently asked
Make sure you're signed in to the same Apple ID or Google account you bought it with, then look for Restore Purchases in Settings. If Pro still isn't showing, email support@theforklift.dev with the Apple or Google account you purchased under, and we'll sort it out.
No. Pro is a one-time purchase, so there is nothing to cancel and nothing renews. Refunds are handled by Apple or Google Play, not by us. The purchase stays with your Apple ID or Google account, so you can restore it on a new device.
Cribbage scoring has edge cases, and we want to hear about them. Email us the four cards in the hand, the starter card, whether it was a hand or a crib, and the score the app gave. A screenshot is even better. If the app is wrong, we'll fix it. If it's right, we'll show you where the points came from.
Everything saves to your device first and syncs to the cloud when you're signed in and online. If you played as a guest and then signed in with Google or Apple, your progress is attached to that same profile. Switching to a different account starts from that account's own history. Individual match logs are kept for about 60 days, but career stats and streaks stay. Email us the rough dates and we can usually trace what happened.
Yes. Sign in with the same Google or Apple account on each device and your stats and history sync. Guest play is tied to one device, since there's no sign-in to link them. Sign in once and your guest progress comes along.
Yes. Every hand, drill, and streak is saved on your device the moment it happens and syncs later. The Daily Challenge leaderboard needs a connection and a signed-in account.
You can report a nickname from the Daily Challenge leaderboard. If you can't, email support@theforklift.dev with the nickname and the date, and we'll review it.
Open Settings, then Account, then Delete account. It happens immediately. If you can't open the app, email privacy@theforklift.dev instead. Full steps are on the delete your account page, and the privacy policy explains what is deleted and what is kept.
Email support@theforklift.dev with your device model, OS version, and what you were doing when it happened. A screenshot of anything on screen helps a lot.
PegPerfect isn't directed at children under 13, and we don't knowingly collect personal information from them. There are no ads and no ad tracking in the app.